Troubleshooting Mobile Upload Issues
If you are having trouble uploading photos from your smartphone or tablet, try the following steps:
- Check App Permissions: Ensure your browser (Chrome, Safari, etc.) has permission to access your photo library.
- Restart Your Browser: Sometimes a simple restart of the browser app can free up memory and resolve the issue.
- Clear Cache: Clearing your browser's cache can fix persistent upload loops.
- Try a Different Image: The specific image might be corrupted or in an unsupported format natively on your device (like HEIC).
If problems persist, try using a desktop computer or contacting support.