Refund Policy & Guarantee
We stand behind our AI compliance technology with an unconditional 100% Government Acceptance Guarantee.
Last Updated: April 2026
Our 100% Government Acceptance Guarantee
If a passport or visa photo prepared using PhotoResizer.us is rejected by the U.S. Department of State, USCIS, an embassy, or any official government passport agency for biometric or formatting non-compliance, we will issue a 100% full refund or provide free expert manual photo re-processing at your choice.
1Eligibility for Refunds
You are eligible for a complete, hassle-free refund under the following circumstances:
Government Rejection
Your photo was rejected by an official passport agency, embassy, consulate, or online portal (e.g. DS-160 upload error).
Technical Issue
A system error prevented your high-resolution download or printable 4x6 template from generating properly.
Duplicate Payment
Accidental double-charge or duplicate transaction during payment gateway checkout.
Unused Credit Packages
Unused multi-pack credits requested within 30 days of purchase with no downloaded files.
2Non-Refundable Situations
While our refund policy is among the most generous in the industry, refunds cannot be issued in the following specific scenarios:
- Non-Compliance Due to Source Photo: The user submitted an original photo with severe obstructions that violate fundamental non-correctable rules (e.g. wearing dark tinted sunglasses, full face covering, or severe blur making the face unrecognizable).
- Change of Mind After Successful Use: The photo was verified, generated correctly according to exact country specifications, and successfully submitted/accepted.
- Expired Claims: Refund requests submitted more than 60 days after the original purchase date without prior notice.
3How to Claim a Refund
Claiming a refund takes less than 2 minutes. Follow these simple steps:
Email our support desk at [email protected] or submit a message via our Contact Page.
Include your Order ID / Payment ID (found in your email confirmation or Customer Dashboard) and the reason for the refund.
If claiming under our Acceptance Guarantee, attach a screenshot or copy of the government rejection notice or error message.
4Processing Time & Payment Reversal
Once approved, refunds are initiated immediately:
Note: Depending on your card issuing bank (Visa, MasterCard, American Express, PayPal, UPI), it may take 3 to 7 business days for the credit to appear on your bank statement.
5Contact & Questions
If you have questions about a payment, need help fixing a rejected photo, or want to check refund status, our support team is available 24/7: